At times, Malwarebytes users encounter a network connection error that prevents the software from connecting to its servers. This can stop subscription verification, license activation, updates, or online scans. Network errors often arise due to firewall settings, antivirus conflicts, unstable internet connections, or server-side issues. Luckily, most of these errors can be fixed with simple troubleshooting steps.
Common Causes of Malwarebytes Network Connection Errors
- Internet Connectivity Issues – Weak or unstable network connections can block server access.
- Firewall or Antivirus Interference – Other security software may prevent Malwarebytes from connecting online.
- Outdated Malwarebytes Version – Older versions may have connectivity issues with current servers.
- Server-Side Problems – Malwarebytes servers may be temporarily down or busy.
- Incorrect Proxy or VPN Settings – Network configurations can block Malwarebytes from communicating with its servers.
How to Fix Malwarebytes Network Connection Error
1. Check Your Internet Connection
- Ensure your device is connected to a stable network
- Avoid public Wi-Fi or restricted networks during activation or updates
- Restart your router if the connection seems unstable
2. Update Malwarebytes
- Open Malwarebytes → Settings → About → Check for Updates
- Update both the software and malware database
- Restart the program and see if the network connection error persists
3. Run Malwarebytes as Administrator
- Right-click the Malwarebytes shortcut
- Select Run as Administrator
- Elevated permissions help Malwarebytes access network resources
4. Temporarily Disable Firewall and Antivirus
- Other security programs may block Malwarebytes network requests
- Temporarily disable firewalls, antivirus, or VPNs
- Retry connecting Malwarebytes
- Re-enable your security software after connection is restored
5. Check Proxy and VPN Settings
- Disable any proxy servers or VPNs temporarily
- Ensure Malwarebytes can connect to the internet directly
- Re-enable your VPN/proxy after the connection is successful
6. Restart Malwarebytes Services
- Press Windows + R → services.msc
- Locate Malwarebytes Service → right-click → Restart
- This refreshes background services and can resolve connectivity errors
7. Perform a Clean Installation
- Uninstall Malwarebytes completely
- Use the Malwarebytes Cleanup Tool to remove residual files
- Download the latest version from Malwarebytes official website
- Reinstall and check network connectivity
8. Wait and Retry
- If the error is caused by Malwarebytes server issues, wait 15–30 minutes and try again
- Avoid repeated login or activation attempts during this period
9. Contact Malwarebytes Support
- If the network error persists, visit Malwarebytes Support
- Provide your Malwarebytes version, OS details, error message, and network environment
- Support can assist with advanced troubleshooting or server-side verification
Tips to Prevent Network Connection Errors
- Keep Malwarebytes updated to the latest version
- Ensure your firewall or antivirus allows Malwarebytes network access
- Use stable and reliable internet connections for subscription verification or updates
- Avoid simultaneous logins or license verification on multiple devices when connected to restrictive networks
Conclusion
A Malwarebytes network connection error can prevent subscription verification, updates, and online scans, but it is usually caused by network issues, firewall interference, outdated software, or temporary server problems. By checking your internet connection, updating Malwarebytes, running as administrator, temporarily disabling firewalls or VPNs, restarting services, performing a clean installation, and contacting support if needed, you can restore full connectivity and ensure uninterrupted protection against malware and other online threats.
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