How to Update HP Printer Driver and Firmware?

Keeping your HP printer driver and firmware updated is critical for security, compatibility with new operating systems, and fixing known bugs such as “Paper Jam” errors or “Offline” status. Outdated firmware is a leading cause of HP printer not working issues after a Windows update.

Why Update HP Printer Firmware?

Security Patches: Fixes vulnerabilities in Wi-Fi Direct and network protocols.
Bug Fixes: Resolves issues like printers randomly going offline or refusing third-party ink cartridges.
New Features: HP occasionally adds support for new paper sizes or printing apps via firmware.

How to Check Current Firmware Version

Via Printer Display:

Swipe down on the touchscreen to open the Dashboard.
Tap the Setup or Gear icon.
Select Printer Information.
Look for Firmware Version (e.g., 2025A).

Via HP Smart App:

Open HP Smart.
Click your printer.
Click the Gear icon (Settings).
Scroll to Advanced Settings.
The firmware version is listed at the bottom.

Method 1: Update via Printer Control Panel

This is the most reliable method as it does not rely on a computer.

Ensure the printer is connected to the internet.
On the printer screen, tap Setup.
Select Printer Maintenance.
Select Update Printer.
Select Check for Updates Now.
If an update is available, select Install. The printer will restart automatically.

Method 2: Update via HP Smart App (Windows/Mac)

Open HP Smart.
Click your printer.
Click the Gear icon (Settings) in the top right.
Scroll down to Printer Updates.
Click Check for Updates.
If available, click Install Update.

How to Update HP Printer Drivers

Drivers differ from firmware; they are software on your PC that translate data to the printer.

Automatic Update via Windows Update:

Press Windows + I to open Settings.
Go to Windows Update > Advanced Options.
Under Optional Updates, select Driver Updates.
Check for any HP printer drivers and install them.

Manual Update via Device Manager:

Press Windows + X and select Device Manager.
Expand Print queues.
Right-click your HP printer and select Update driver.
Select Search automatically for drivers.

Troubleshooting Failed Updates

Printer Disconnects During Update:
Never turn off the printer during a firmware update; this can “brick” the device. If the update freezes, wait 20 minutes. If still unresponsive, unplug the printer, wait 60 seconds, and plug it back in. The printer may revert to the previous firmware version.

“No Updates Found” but You Know an Update Exists:

Region settings on the printer may block the update. Change the printer region to United States temporarily to receive the update.
Ensure the printer’s date and time are correct; incorrect timestamps can block SSL certificates required for update servers.

Conclusion

Regularly updating your HP printer firmware and drivers prevents the majority of performance and security-related issues. Utilizing the printer’s built-in update tool or the HP Smart App provides the safest and most direct path to the latest software. By maintaining updated software, you ensure compatibility with Windows 11, macOS Sequoia, and the latest mobile printing standards.