How to Fix HP Printer Scanner Not Working with HP Smart App?

If your HP printer scanner is not working with the HP Smart App, you are not alone. Many users experience scanning issues due to connectivity errors, outdated drivers, incorrect app settings, or software glitches.

What Causes HP Printer Scanner Not Working with HP Smart App?

Before applying solutions, it is important to understand the common reasons behind the issue:

HP Smart App not logged in properly
Outdated HP printer drivers
Network connectivity problems
Disabled Windows Image Acquisition (WIA) service
Firewall or antivirus blocking scanning
HP Smart App not updated
Printer firmware outdated

Identifying the root cause helps you apply the correct fix.

HP Smart App Login and Signup Issues

Sometimes the scanner does not work because the HP Smart App is not properly logged in.

How to Fix HP Smart Login Problems

Open the HP Smart App on your computer.
Click on Sign In.
Enter your HP account credentials.
If you do not have an account, click Sign Up and create a new HP account.
Verify your email and log in again.

Make sure you are using the correct credentials. If login fails, reset your password and try again.

Check Printer Connection Before Troubleshooting

Scanning will not work if the printer is offline.

Ensure Proper Network Connection

Confirm your printer and computer are connected to the same Wi-Fi network.
Restart your router.
Turn off the printer for 60 seconds and turn it back on.
Open HP Smart and check if the printer status shows “Ready.”

If using USB, reconnect the cable and try a different port.

Download and Install HP Smart App Properly

If the HP Smart App is corrupted, reinstalling it can resolve scanning issues.

Steps to Reinstall HP Smart App

Uninstall HP Smart from your computer.
Restart your system.
Download the latest version from the official HP source.
Install the application.
Log in again and add your printer.

Make sure your operating system is compatible with the latest version.

Update HP Printer Drivers and Firmware

Outdated drivers are one of the main causes of scanner problems.

How to Update HP Printer Drivers

Open Device Manager.
Locate your HP printer under Printers.
Right-click and select Update Driver.
Choose Search Automatically for Drivers.

You can also reinstall the full-feature printer software to restore scanning functions.

Activate HP Scan Services on Windows

The scanner depends on certain Windows services.

Enable Windows Image Acquisition (WIA)

Press Windows + R.
Type services.msc and press Enter.
Locate Windows Image Acquisition (WIA).
Right-click and select Start.
Set Startup Type to Automatic.

Restart your computer and test scanning again.

Fix HP Printer Scanner Not Working on Mac

For macOS users:

Remove the printer from System Settings.
Re-add the printer using AirPrint or HP driver.
Reset the printing system if necessary.
Ensure HP Smart has permission in System Settings > Privacy & Security.

HP Smart App Not Scanning – Quick Troubleshooting Steps

If scanning still fails:

Restart HP Smart App
Restart printer and computer
Run HP Print and Scan Doctor (Windows)
Temporarily disable firewall/antivirus
Check for app updates

These basic troubleshooting steps resolve most scanning issues.

HP Printer Scanner Activation and Setup Guide

If scanning was never set up correctly:

Open HP Smart App.
Click Set Up a New Printer.
Follow on-screen instructions.
Enable scan-to-computer in printer settings.
Test with a sample scan.

Proper activation ensures smooth operation.

HP Printer Scanner Not Working After Update

Sometimes Windows or macOS updates cause scanning issues.

Fix After System Update

Reinstall HP Smart App
Update printer firmware
Remove and re-add printer
Reset network settings

Updates may change driver compatibility, so reinstalling often helps.

Advanced HP Printer Scanner Troubleshooting

If none of the above fixes work:

Perform a factory reset on the printer
Connect via USB and test scanning
Try scanning using Windows Fax and Scan
Check scanner glass for physical damage
Ensure sufficient storage space on your computer

Hardware issues may require professional assistance.

Contact HP Customer Support and Service

If the HP printer scanner is still not working:

Contact HP customer support
Schedule service if under warranty
Provide printer model number and error details

HP service technicians can diagnose hardware or firmware problems if software fixes fail.

Prevent Future HP Scanner Issues

To avoid recurring problems:

Keep HP Smart App updated
Regularly update printer drivers
Maintain stable Wi-Fi connection
Restart printer periodically
Avoid installing unknown third-party printer software

Routine maintenance helps extend printer lifespan.

Conclusion

Fixing HP Printer Scanner Not Working with HP Smart App is usually simple when you follow the correct troubleshooting steps. Most issues are caused by connectivity errors, outdated drivers, login problems, or disabled scan services. By reinstalling HP Smart, updating drivers, enabling WIA services, and checking network settings, you can restore scanning functionality quickly.