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How to Fix HP Printer Scanner Not Working on Wireless Network?

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The HP Inc. printer scanner not working on wireless network issue is a common problem faced by users at home and in offices. When your HP printer prints perfectly but refuses to scan over Wi-Fi, it usually indicates a network communication issue, outdated drivers, incorrect setup, or software conflicts.

Understanding Why HP Printer Scanner Is Not Working on WiFi

When your HP scanner fails over a wireless network, the issue typically relates to:

  • Weak or unstable WiFi connection
  • Printer and computer connected to different networks
  • Outdated or corrupted scanner drivers
  • Disabled Windows Image Acquisition (WIA) service
  • Firewall blocking scanner communication
  • Incorrect HP Smart app configuration

Wireless scanning depends on stable network communication between your printer and computer or mobile device. If any link in this chain breaks, scanning will fail.

Step 1: Check Wireless Network Connection

✔ Confirm Printer Is Connected to WiFi

  1. Check the wireless light on your HP printer.
  2. Ensure it is solid blue (not blinking).
  3. Print a Network Configuration Page from printer settings.
  4. Confirm the printer and computer are on the same WiFi network.

If not connected:

  • Go to Wireless Setup Wizard from the printer control panel.
  • Select your WiFi network.
  • Enter the correct WiFi password.

Step 2: Restart Devices (Quick Fix)

A simple restart often resolves temporary network glitches.

  1. Turn off your printer.
  2. Restart your WiFi router.
  3. Restart your computer.
  4. Turn the printer back on.
  5. Try scanning again.

Step 3: Update HP Printer Scanner Drivers

Outdated drivers are one of the biggest reasons why HP printer scanning stops working.

✔ Update Drivers Manually

  1. Open Device Manager on Windows.
  2. Locate Imaging Devices.
  3. Right-click your HP scanner.
  4. Select Update Driver.
  5. Restart your computer.

✔ Reinstall HP Full Feature Software

For best results, install the full HP printer software package instead of basic drivers.

  • Uninstall existing HP software.
  • Restart your system.
  • Download and install the latest HP printer full feature driver.
  • Reconnect printer to WiFi.

This restores scanning services and network communication.

Step 4: Use HP Smart App for Wireless Scanning

The HP Smart app simplifies scanning over wireless networks.

How to Fix Scanner Using HP Smart:

  1. Open HP Smart.
  2. Click Add Printer.
  3. Select your printer from the list.
  4. Click Scan.
  5. Choose Document or Photo.
  6. Try scanning again.

If printer does not appear:

  • Remove printer from HP Smart.
  • Add it again using wireless setup.

Step 5: Enable Windows Image Acquisition (WIA) Service

The WIA service controls scanner communication in Windows.

To Enable WIA:

  1. Press Windows + R
  2. Type services.msc
  3. Locate Windows Image Acquisition (WIA)
  4. Right-click → Properties
  5. Set Startup type to Automatic
  6. Click Start
  7. Click Apply → OK

Restart the computer and test scanning.

Step 6: Disable Firewall or Antivirus Temporarily

Sometimes firewall settings block scanner communication over WiFi.

  • Temporarily disable antivirus.
  • Disable Windows Defender Firewall.
  • Try scanning again.
  • If it works, allow HP software in firewall exceptions.

Re-enable security software after testing.

Step 7: Assign a Static IP Address to HP Printer

Network IP changes can cause scanner communication failures.

Fix by Setting Static IP:

  1. Print Network Configuration Page.
  2. Open browser.
  3. Enter printer IP address.
  4. Open Network Settings.
  5. Assign Manual IP.
  6. Save settings.

This prevents connection drops.

HP Printer Login and Signup Setup for Wireless Scanning

If your HP printer requires account setup for advanced features:

✔ HP Account Login Steps

  1. Open HP Smart.
  2. Click Sign In.
  3. Enter registered email and password.
  4. Verify email if prompted.

✔ Create New HP Account

  1. Open HP Smart.
  2. Click Create Account.
  3. Enter email and personal details.
  4. Verify via email.
  5. Login and register your printer.

Account login helps enable remote scanning, cloud scanning, and firmware updates.

Download and Install HP Printer Scanner Software

To fix HP scanner not working issue, ensure correct software installation.

Installation Steps:

  1. Remove old HP printer software.
  2. Restart computer.
  3. Download latest HP printer driver package.
  4. Run setup file.
  5. Choose Wireless connection.
  6. Complete installation.
  7. Restart system.

After installation, open HP Smart and test scan.

Activate HP Printer Scanning Features

Some HP models require activation of scan-to-computer feature.

To Enable Scan to Computer:

  1. Open HP Printer Assistant.
  2. Click Scan.
  3. Select Manage Scan to Computer.
  4. Enable scan option.
  5. Click Save.

Now try scanning wirelessly again.

HP Printer Scanner Not Working on Windows 11

If you’re using Windows 11:

  • Update Windows to latest version.
  • Update HP drivers.
  • Reset printer using HP Smart.
  • Reinstall scanning software.
  • Check network sharing settings.

Windows updates sometimes disable older scanner drivers, so keeping both Windows and HP software updated is essential.

HP Printer Scanner Not Working on Mac

For Mac users:

  • Remove printer from System Settings.
  • Re-add printer via WiFi.
  • Reset printing system (if needed).
  • Install latest HP macOS driver.
  • Allow HP software permissions under Privacy & Security.

Advanced Troubleshooting for HP Wireless Scanner Issues

If basic steps fail:

  • Perform factory reset on printer.
  • Reconfigure WiFi setup.
  • Update printer firmware.
  • Check router settings (2.4GHz recommended).
  • Try USB scanning to confirm hardware works.

If scanning works via USB but not WiFi, the issue is strictly network-related.

Contact HP Customer Support

If none of the above solutions resolve the issue, contact official HP Customer Support.

Support can help with:

  • Scanner hardware issues
  • Firmware corruption
  • Warranty replacement
  • Advanced network troubleshooting

Have your printer model number and serial number ready before contacting support.

Benefits of Fixing HP Printer Scanner Wireless Issue

✔ Restores full printer functionality
✔ Enables wireless document management
✔ Improves productivity
✔ Prevents recurring network errors
✔ Extends printer lifespan

Conclusion

The HP printer scanner not working on wireless network problem is usually caused by connectivity issues, outdated drivers, disabled services, or software conflicts. By checking WiFi settings, updating drivers, reinstalling HP Smart, enabling WIA service, and configuring network settings properly, you can restore scanning functionality quickly.

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