How to Fix HP Printer Not Scanning to Email?

HP printers offer a convenient Scan to Email feature that allows users to send scanned documents directly from the printer to an email address. However, sometimes the HP printer may stop scanning to email due to incorrect settings, login issues, outdated firmware, or server configuration problems.

Common Reasons Why HP Printer Is Not Scanning to Email

Before fixing the issue, it’s important to understand the common causes:

Incorrect email server (SMTP) settings
HP account login problems
Expired email password
Two-factor authentication enabled
Outdated printer firmware
Network connectivity issues
HP Web Services not activated

If your HP printer is connected but scan to email is not working, follow the steps below carefully.

HP Printer Login and Signup Setup for Scan to Email

To use Scan to Email, you must configure your printer through your HP account.

Create or Sign Up for HP Account

Open your browser and visit the official HP website.
Select Sign Up to create a new account.
Enter your name, email address, and create a password.
Verify your email to activate the account.

Login to HP Account

Go to the HP login page.
Enter your registered email and password.
Access your printer dashboard.
Add your HP printer to your account using the printer serial number.

After login and signup, ensure your printer is connected to Wi-Fi and ready for setup.

Download and Install HP Printer Software

Proper software installation is necessary for scan features to work.

Steps to Download and Install:

Visit the HP Support website.
Enter your printer model number.
Download the latest HP Smart app or full-feature driver.
Run the installer and follow on-screen instructions.
Connect your printer via Wi-Fi or USB during setup.

Installing the latest software ensures compatibility with email scanning features.

Activate Scan to Email on HP Printer

To activate the scan to email feature:

Open HP Smart App.
Select your printer.
Go to Scan settings.
Choose Scan to Email Setup.
Enter your email address.
Configure SMTP server details (e.g., Gmail SMTP).
Enter email password or app password.
Complete verification process.

If using Gmail, you may need to generate an App Password instead of your regular password.

Configure Email Server Settings Properly

Incorrect SMTP settings are the most common reason for scan failures.

Typical Gmail SMTP Settings:

SMTP Server: smtp.gmail.com
Port: 587
Encryption: TLS
Username: Your full email address
Password: App password

Ensure authentication is enabled.

Update HP Printer Firmware

Outdated firmware may block scan to email functionality.

Steps to Update:

Open HP Smart App.
Go to Printer Settings.
Select Advanced Settings.
Click Firmware Update.
Install available updates.

Updating firmware resolves compatibility issues and improves performance.

HP Printer Not Scanning to Email – Troubleshooting Steps

If the feature is still not working, follow these troubleshooting steps:

1. Check Network Connection

Ensure your printer and computer are connected to the same Wi-Fi network.

2. Restart Devices

Restart:

HP Printer
Wi-Fi Router
Computer

3. Verify Email Credentials

Re-enter email address and password carefully.

4. Disable Firewall Temporarily

Sometimes firewall blocks outgoing SMTP communication.

5. Reconfigure Web Services

Open printer control panel.
Disable Web Services.
Re-enable Web Services.

6. Reset Printer to Default Settings

If nothing works, perform a factory reset and reconfigure scan settings.

HP Printer Customer Support and Service Options

If troubleshooting does not fix the issue, you can contact HP customer support.

Available Support Services:

Live Chat Support
Phone Support
Virtual Assistant
Service Center Appointment
Warranty Claim

Provide your printer model number and serial number when contacting support for faster resolution.

Prevent Scan to Email Issues in Future

To avoid future problems:

Keep firmware updated
Use app passwords for Gmail
Maintain stable internet connection
Regularly update HP Smart App
Avoid changing email passwords frequently

Conclusion

If your HP printer is not scanning to email, the issue is usually related to login errors, SMTP configuration, firmware updates, or network problems. By following proper signup, login, download, install, and activation steps, you can quickly resolve the issue. Regular maintenance and updates help ensure uninterrupted scanning services.