When you switch to a new internet provider, your Wi-Fi network name (SSID) and password usually change. Because your HP printer is connected to the old network, it must be reconfigured to work with the new connection.
Understanding Why Reconnection Is Required
Your HP printer stores your previous Wi-Fi credentials. When you change your internet provider or router, the old credentials no longer match your new network. As a result:
- The printer shows offline
- Printing and scanning stop working
- The HP Smart app cannot detect the printer
To restore functionality, you must reconnect the printer to the new Wi-Fi network.
Reset Network Settings on HP Printer
Before connecting to your new internet provider, reset the wireless settings:
- Turn on your HP printer.
- On the control panel, navigate to Wireless Settings.
- Select Restore Network Settings or Reset Network.
- Confirm the reset.
This clears the old Wi-Fi credentials and prepares the printer for new setup.
Connect HP Printer to New Wi-Fi Using HP Smart App
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The easiest method is using the HP Smart app.
Step-by-Step Setup:
- Download and install HP Smart on your computer or mobile device.
- Open the app and click Add Printer.
- Ensure your printer is in setup mode (blue light blinking).
- Select your new Wi-Fi network.
- Enter your new internet password.
- Wait until the printer connects successfully.
Once connected, print a test page to confirm.
HP Printer Login and Signup Process
To manage your printer services, you may need an HP account.
How to Login:
- Open HP Smart.
- Click Sign In.
- Enter your registered email and password.
How to Sign Up:
- Select Create Account.
- Enter your name, email, and password.
- Verify your email.
- Log in to activate cloud features like remote printing and scanning.
Download and Install HP Printer Software
Proper software ensures your printer works smoothly with your new network.
Steps to Download and Install:
- Visit the official HP support page.
- Enter your printer model number.
- Download the latest driver compatible with your system.
- Run the installer file.
- Follow on-screen instructions to complete installation.
- Restart your computer after installation.
Installing updated drivers improves compatibility with your new router and ISP.
Activate HP Printer After Setup
After connecting to the new internet:
- Sign in to HP Smart.
- Enable Web Services if supported.
- Register your printer under your HP account.
- Activate automatic firmware updates.
Activation allows you to use mobile printing, scan-to-email, and cloud services.
HP Printer Not Working After Internet Change?
If your printer is still not working after connecting to a new internet provider, try the following:
1. Restart Devices
- Turn off the printer.
- Restart your router.
- Restart your computer or phone.
- Turn the printer back on.
2. Check Network Band
Some HP printers support only 2.4 GHz Wi-Fi.
Make sure your router broadcasts 2.4 GHz.
3. Reinstall Printer
- Remove the printer from HP Smart.
- Reset network settings again.
- Re-add the printer.
4. Update Firmware
Outdated firmware may cause connectivity problems. Update it through HP Smart.
Troubleshooting HP Printer Connection Issues
Printer Showing Offline
- Set printer as default.
- Disable “Use Printer Offline” in printer settings.
- Ensure both devices are on the same Wi-Fi network.
Cannot Find Printer During Setup
- Place printer near router.
- Enable Bluetooth (helps HP Smart detect printer).
- Temporarily disable firewall.
Slow Printing Over Wi-Fi
- Move printer closer to router.
- Reduce network congestion.
- Update router firmware.
Update HP Printer After Changing Internet Provider
Keeping your printer updated prevents errors and security risks.
How to Update:
- Open HP Smart.
- Go to Printer Settings.
- Click Advanced Settings.
- Select Firmware Update.
- Install available updates.
Regular updates improve network compatibility and performance.
HP Customer Support and Service Options
If you are still facing issues:
- Contact official HP customer support.
- Use live chat through HP Smart.
- Schedule repair service if hardware-related.
- Check warranty status in your HP account.
HP service centers can help with network hardware, firmware issues, or advanced troubleshooting.
Benefits of Reconnecting HP Printer Properly
- Stable wireless printing
- Improved scan performance
- Secure network connection
- Access to mobile and cloud printing
- Better overall performance
Conclusion
Connecting your HP printer to a new internet provider is simple when done correctly. Reset the network settings, use HP Smart for setup, install updated drivers, and activate printer services. If issues arise, follow troubleshooting steps or contact HP customer support for assistance.
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