How to Fix HP Printer Printing from Phone Not Working?

HP printers are designed to support seamless mobile printing through Wi-Fi, Bluetooth, and cloud services. However, many users experience issues where their HP printer is not printing from a phone. This problem can occur due to connectivity errors, outdated apps, incorrect printer settings, or network conflicts.

Common Reasons Why HP Printer Is Not Printing from Phone

Before starting troubleshooting, it is important to understand the common causes behind the issue:

Printer and phone connected to different Wi-Fi networks
HP Smart app not installed or outdated
Printer offline or not activated
Pending firmware or driver updates
Login or account sync problems
Incorrect mobile print settings
Firewall or router blocking printer connection

Identifying the correct cause helps resolve the issue faster.

Check Wireless Connection and Network Setup

Mobile printing requires both the printer and smartphone to be connected to the same wireless network.

Steps to verify connection:

Restart your Wi-Fi router.
Restart your HP printer.
Connect your phone to the correct Wi-Fi network.
Use the printer’s control panel to confirm wireless status.
Print a network configuration page to verify IP address.

If the printer shows offline, reconnect it to Wi-Fi using the wireless setup wizard.

Download and Install HP Smart App for Mobile Printing

The HP Smart app is essential for printing from Android and iPhone devices.

How to download and install:

Open Google Play Store (Android) or Apple App Store (iPhone).
Search for HP Smart.
Download and install the app.
Open the app and allow necessary permissions.
Add your HP printer to the app.

Make sure the app is updated to the latest version to avoid compatibility issues.

HP Printer Login and Account Setup

Sometimes printing fails because the HP account is not properly signed in.

Steps to login and activate:

Open HP Smart app.
Tap on Sign In or Sign Up.
Enter your HP account credentials.
Verify your email if required.
Link your printer to your HP account.

Logging in ensures access to cloud printing services and remote printing features.

Activate Mobile Printing Services

Some HP printers require activation of mobile printing services like ePrint or Web Services.

To activate:

Open printer control panel.
Go to Web Services or ePrint settings.
Enable Web Services.
Follow on-screen activation steps.

Once activated, your printer can communicate with mobile devices smoothly.

Update HP Printer Firmware and App

Outdated firmware can prevent proper communication between phone and printer.

To update printer firmware:

Open HP Smart app.
Select your printer.
Go to Advanced Settings.
Check for firmware updates.
Install available updates.

Also, update your phone operating system if needed.

Troubleshooting HP Printer Not Working from Phone

If the issue continues, try these troubleshooting steps:

1. Reset Printer Network Settings

Restore wireless settings and reconnect the printer to Wi-Fi.

2. Clear HP Smart App Cache (Android)

Go to phone settings → Apps → HP Smart → Storage → Clear Cache.

3. Reinstall HP Smart App

Uninstall and reinstall the app to fix corrupted files.

4. Disable VPN or Firewall

VPN connections may block printer communication.

5. Use Wi-Fi Direct

Enable Wi-Fi Direct from printer settings and connect your phone directly to the printer.

Fix HP Printer AirPrint Not Working (iPhone)

If you are using iPhone and facing issues with AirPrint:

Ensure AirPrint is enabled on printer.
Keep printer and iPhone on same Wi-Fi network.
Restart both devices.
Reset network settings on iPhone if necessary.

AirPrint works automatically when properly configured.

Fix HP Printer Not Printing from Android Phone

For Android users:

Enable Default Print Service in phone settings.
Install HP Print Service Plugin if required.
Check battery saver mode (disable it).
Ensure app permissions are allowed.

HP Printer Customer Support and Service Help

If troubleshooting does not resolve the issue, you may need professional support.

Customer support options include:

Online chat assistance
Phone support
Virtual troubleshooting tools
Service center repair

Provide your printer model number and error details when contacting support for faster assistance.

Prevent HP Printer Mobile Printing Issues in Future

To avoid similar issues:

Keep firmware and apps updated
Maintain stable Wi-Fi connection
Regularly restart printer and router
Keep printer within Wi-Fi range
Check ink levels and paper supply

Regular maintenance improves overall performance and prevents connectivity problems.

Conclusion

Fixing HP printer printing from phone not working is simple when you follow the correct troubleshooting steps. Start by checking network connectivity, installing and updating the HP Smart app, logging into your HP account, activating mobile services, and updating firmware. If the issue persists, perform advanced troubleshooting or contact HP customer service for assistance.