How to Fix HP Printer Not Showing in HP Smart App?

If your HP printer is not showing in the HP Smart app, it can interrupt printing, scanning, and other essential tasks. This issue usually occurs due to network problems, outdated drivers, incorrect setup, or HP Smart login errors.

What Causes HP Printer Not Showing in HP Smart App?

Before fixing the issue, it’s important to understand the possible reasons:

Printer and device connected to different WiFi networks
HP Smart app not updated
Printer not activated or configured properly
Outdated or missing printer drivers
Firewall or antivirus blocking the connection
HP account login or signup issues
Network router configuration problems

Identifying the cause helps you apply the correct solution quickly.

Download and Install HP Smart App Properly

If your HP printer is not appearing, reinstalling the HP Smart app often resolves the problem.

Steps to Download and Install HP Smart

Uninstall the existing HP Smart app from your device.
Restart your computer or mobile device.
Download the latest version of HP Smart from your device’s official app store.
Install the application and launch it.
Follow on-screen instructions to add your printer again.

Make sure you install the updated version to avoid compatibility issues.

HP Smart Login and Signup Issues

Sometimes the printer does not show because the HP Smart account is not properly logged in or activated.

Fix Login and Signup Problems

Open HP Smart and sign out of your account.
Restart the app and sign in again using correct credentials.
If you don’t have an account, complete the signup process.
Verify your email if required.
Make sure your account region matches your printer location.

After login, refresh the app and check if the printer appears.

Ensure Printer and Device Are on the Same Network

One of the most common reasons for HP printer not showing in HP Smart app is network mismatch.

How to Check Network Connection

Print a Wireless Network Test Report from the printer control panel.
Confirm the WiFi name (SSID).
Check your computer or phone WiFi connection.
Make sure both are connected to the same network.

If not, reconnect the printer using the Wireless Setup Wizard.

Reset HP Printer Wireless Setup

If the printer still does not appear, reset its wireless configuration.

Steps to Reset Wireless Settings

Turn on the printer.
Press and hold the Wireless and Cancel buttons (model dependent) for 5 seconds.
Wait until the blue light starts blinking.
Open HP Smart and select “Add Printer.”
Complete the wireless setup again.

This refreshes the connection and often resolves detection issues.

Update HP Printer Drivers and Firmware

Outdated drivers can prevent HP Smart from detecting your printer.

How to Update Drivers

Open Device Manager (Windows) or Printer Settings (Mac).
Locate your HP printer.
Update the driver software.
Restart your system after updating.

Also check for printer firmware updates inside HP Smart settings.

Keeping your system updated improves compatibility and stability.

Troubleshooting HP Printer Not Working with HP Smart

If the printer shows as offline or unavailable:

Restart your printer, router, and device.
Disable VPN if active.
Temporarily disable firewall or antivirus software.
Remove and re-add the printer in HP Smart.
Clear HP Smart app cache (mobile devices).

Basic restart solutions resolve many connectivity issues.

Activate HP Printer in HP Smart App

If your printer is new, it must be activated properly.

Activation Steps

Open HP Smart.
Click “Set Up a New Printer.”
Follow the guided instructions.
Complete the alignment and test print.
Finish activation process.

Once activated, the printer should appear in the app dashboard.

HP Customer Support and Service Options

If none of the above methods fix the issue, contacting HP customer support is recommended.

When to Contact Support

Printer hardware issues
Repeated offline errors
Firmware corruption
Account verification issues
App crashing repeatedly

HP support can provide advanced troubleshooting and service assistance.

Additional Troubleshooting Tips

Here are extra steps if your HP printer still does not show in HP Smart:

Reset router and reconnect devices
Assign a manual IP address to the printer
Check if printer is in sleep mode
Remove duplicate printers from system settings
Reinstall printer using full feature driver package

These advanced steps help resolve persistent detection problems.

Benefits of Fixing HP Printer Detection Issues

Once your printer is visible in HP Smart:

Seamless wireless printing
Easy scanning and document management
Ink level monitoring
Firmware updates access
Remote printing features

Fixing the issue ensures smooth productivity and uninterrupted workflow.

Conclusion

The issue of HP printer not showing in HP Smart app is usually related to network configuration, outdated software, login errors, or improper setup. By following the steps for download, install, login, activation, update, and troubleshooting, you can quickly restore connectivity.