Some Malwarebytes users face the frustrating issue of account settings not saving. This can include preferences for scans, notifications, exclusions, or account-related configurations. When settings fail to save, the software may revert to default options, causing inconvenience and interrupting your malware protection workflow. Common causes include corrupted configuration files, insufficient permissions, software conflicts, or outdated versions.
Common Causes of Settings Not Saving
- Corrupted Configuration Files – Damaged settings files can prevent changes from being saved.
- Insufficient Permissions – Malwarebytes may lack the administrative rights required to update settings.
- Outdated Software – Older versions may have bugs affecting configuration saving.
- Conflicting Security Programs – Other antivirus or system optimization software may interfere.
- Server or Account Sync Issues – Subscription-linked settings may fail to sync across devices.
How to Fix Malwarebytes Account Settings Not Saving
1. Run Malwarebytes as Administrator
- Right-click the Malwarebytes shortcut
- Select Run as Administrator
- Elevated permissions allow changes to be applied and saved
2. Update Malwarebytes
- Go to Settings → About → Check for Updates
- Install all software and malware database updates
- Restart Malwarebytes after updating
3. Clear Corrupted Configuration Files
- Navigate to the Malwarebytes configuration folder:
- Windows:
C:\ProgramData\Malwarebytes\MBAMService - macOS:
/Library/Application Support/Malwarebytes
- Windows:
- Backup the folder and delete the configuration files
- Restart Malwarebytes and reapply your settings
4. Temporarily Disable Conflicting Software
- Other antivirus programs, firewalls, or system optimizers may block settings
- Temporarily disable them while applying changes
- Re-enable software after settings are saved
5. Check Account Login and Sync
- Log in to the correct Malwarebytes account linked to your subscription
- If using multiple devices, ensure settings sync properly across all devices
- Log out and log back in to refresh account synchronization
6. Perform a Clean Installation
- Uninstall Malwarebytes completely
- Use the Malwarebytes Cleanup Tool to remove residual files
- Download the latest version from Malwarebytes official website
- Reinstall the software and reconfigure your settings
7. Contact Malwarebytes Support
- If settings still fail to save, visit Malwarebytes Support
- Provide your Malwarebytes version, OS details, and a description of the issue
- Support can guide you through advanced troubleshooting or account-related fixes
Tips to Prevent Account Settings Issues
- Always run Malwarebytes as administrator when changing settings
- Keep Malwarebytes updated to the latest version
- Avoid running multiple security programs that may conflict
- Sync account settings regularly if using multiple devices
- Backup your configuration files after setting preferences
Conclusion
When Malwarebytes account settings do not save, it is usually caused by permission issues, corrupted files, software conflicts, or outdated software. By running Malwarebytes as administrator, updating the software, clearing corrupted configuration files, checking account login and sync, temporarily disabling conflicting software, and performing a clean installation if needed, you can ensure that your settings are properly applied and retained. Persistent issues should be reported to Malwarebytes support for expert assistance, ensuring smooth and uninterrupted malware protection.
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