Sometimes, Malwarebytes users encounter the frustrating message: “Cannot verify subscription”. This error prevents access to premium features like real-time protection, scheduled scans, and automatic updates. It usually occurs due to network issues, license conflicts, outdated software, or account errors. The good news is that most of these problems can be fixed quickly with a few simple steps.
Common Causes of “Cannot Verify Subscription” Error
- Network or Internet Issues – A weak or unstable connection can prevent subscription verification.
- Incorrect License Key Entry – Typing mistakes or invalid keys may trigger verification failure.
- License Already in Use on Another Device – Malwarebytes limits the number of active devices per license.
- Outdated Malwarebytes Version – Older versions may fail to recognize newer subscriptions.
- Corrupted Program Files – Damaged installation files can block license verification.
- Server-Side Issues – Temporary issues with Malwarebytes servers may prevent verification.
How to Fix Malwarebytes Cannot Verify Subscription
1. Check Your Internet Connection
- Ensure a stable and active internet connection
- Avoid public Wi-Fi or networks with restricted access
- Retry subscription verification after confirming connectivity
2. Verify Your License Key
- Copy and paste your license key from your purchase email to avoid typing errors
- Ensure the key matches your Malwarebytes version (Premium, Business, or Trial)
- If the key is already used on another device, deactivate it from the old device before verification
3. Run Malwarebytes as Administrator
- Right-click the Malwarebytes shortcut
- Select Run as Administrator
- Elevated permissions allow proper license verification
4. Update Malwarebytes
- Open Malwarebytes → Settings → About → Check for Updates
- Install all available updates for the program and malware database
- Restart the software and attempt subscription verification again
5. Perform a Clean Installation
- Uninstall Malwarebytes completely from your system
- Download the latest version from Malwarebytes official website
- Reinstall the software and enter your license key
- This often resolves issues caused by corrupted files
6. Disable Conflicting Software Temporarily
- Temporarily turn off other antivirus, firewall, or VPN software
- Retry subscription verification
- Re-enable your security software once verification is successful
7. Wait and Retry
- If the issue is due to server-side problems, waiting 30–60 minutes before retrying may resolve it
8. Contact Malwarebytes Support
- If the problem persists, visit Malwarebytes Support
- Submit a ticket including your account email, license key, and error message
- Support can manually verify your subscription and ensure premium features are restored
Tips to Prevent Subscription Verification Issues
- Keep Malwarebytes updated to the latest version
- Maintain a stable and reliable internet connection
- Keep track of devices where your license is active
- Ensure your license key is entered correctly and not shared beyond allowed devices
Conclusion
The “Malwarebytes cannot verify subscription” error is often caused by network issues, license conflicts, outdated software, or corrupted files. By checking your internet connection, verifying the license key, updating Malwarebytes, performing a clean installation, and temporarily disabling conflicting programs, most users can resolve the problem quickly. Persistent issues can be solved with the help of Malwarebytes support, restoring full access to premium features and uninterrupted protection.
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