How to Fix HP Printer Not Printing After Firmware Update

HP printers are known for reliability and advanced features, but sometimes issues arise after a firmware update. A firmware update can improve printer performance, add new features, or fix bugs, but it may also cause the printer to stop printing due to driver mismatches, network issues, or configuration errors.

What Causes HP Printer Not Printing After Firmware Update?

After a firmware update, your HP printer may experience printing issues due to:

Driver incompatibility – The printer driver may not match the updated firmware.
Network or connection errors – Updates may reset network settings or disrupt wireless connections.
Corrupted settings – Firmware updates sometimes reset printer preferences, causing errors.
Pending print jobs – Jobs stuck in the print queue can block new printing tasks.
Security or authentication changes – Updates may introduce stricter authentication requirements.

How to Check Your HP Printer Login and Account Activation

Before troubleshooting, ensure your printer is properly linked to your HP account:

Login to HP Smart or HP Account
Open the HP Smart app or HP account portal and log in using your credentials.
Verify Printer Registration
Make sure your printer is registered in your HP account. Unregistered printers may not function after updates.
Activate Your Printer
If the printer shows as inactive, follow the on-screen instructions to activate it. Activation ensures all firmware updates are properly recognized.

Download and Install the Latest HP Printer Drivers

After a firmware update, the printer may require new drivers:

Download HP Drivers
Visit the official HP website and search for your printer model. Download the latest drivers compatible with your operating system.
Install the Drivers
Run the setup file and follow the installation prompts. Select Full Feature Software to ensure all printer functions work.
Restart Your Computer and Printer
After installation, restart both devices to ensure the drivers integrate correctly with the updated firmware.

Troubleshooting Steps for HP Printer Not Printing

If your HP printer is still not printing, try the following steps:

Clear Pending Print Jobs

Open Devices and Printers on your computer.
Select your HP printer and click See What’s Printing.
Cancel all pending print jobs.
Try printing a test page.

Check Printer Connectivity

Wireless Printers: Ensure the printer is connected to your Wi-Fi network. Reconnect if necessary.
USB Printers: Confirm the USB cable is securely connected.

Run HP Print and Scan Doctor

HP provides a utility called HP Print and Scan Doctor that automatically detects and fixes common printer issues. Run the tool and follow the instructions to resolve errors.

Reset HP Printer Settings

Turn off the printer.
Disconnect it from power for 60 seconds.
Reconnect and turn it on.
Check if the printer prints after a reset.

How to Update Firmware Properly

If printing issues persist, ensure your firmware update was installed correctly:

Open HP Smart or HP Embedded Web Server (EWS).
Check for Firmware Updates.
Reinstall the latest firmware if needed.
Restart the printer after firmware installation.

HP Customer Support and Service

If none of the above solutions work, contact HP Customer Support:

Support via HP Website – Access troubleshooting guides, firmware updates, and live chat.
Phone Support – Speak with HP technicians to resolve firmware and driver issues.
On-Site Service – Some HP printers are eligible for on-site repair for complex issues.

Benefits of Resolving Firmware Update Issues

Restores Printing Functionality – Fixes printing errors after updates.
Improves Printer Performance – Ensures optimal speed, accuracy, and color output.
Prevents Future Errors – Proper firmware and driver updates reduce risk of repeated issues.
Extends Printer Lifespan – Correct maintenance after firmware updates protects hardware longevity.

Conclusion

Firmware updates improve HP printers but may cause printing problems if drivers, connectivity, or settings are mismatched. By logging in, activating your printer, installing the latest drivers, and following troubleshooting steps, most issues can be resolved without professional service. Regular maintenance and updates will keep your HP printer running smoothly and efficiently.